Founded in 1999 as Business Support Solutions (UK) Ltd by Kevin Learmonth. The company trades as Business Support Solutions. Based in Shetland, with about half our client base here in Shetland, and the reset throughout the UK. On-site services in Shetland are carried out by Kevin Learmonth. Elsewhere in the UK on-site work is carried out by local partners or remote and e-working from here in Shetland.
Kevin has over 12 years experience in selling and supporting Sage products, and has been a professional computer trainer since 1992. Before that (in pre-computer days!), a background in graphic design, and a variety of community enterprises initiatives developed a solid body of skills and experiences.
As a small, established, successful company working with organisations such as yours, we hope you find BSS services value for money and effective, but more than that we aim to deliver a range of services that make a real difference to your business. Anybody can sell software or a box of paper. Matching the right software to the right client, coming up with new ideas and perspectives, refreshing and innovative approach to real world business problems, is what distinguishes BSS from similar companies. We want your organisation to be a success. Through business understanding, IT skills and commitment to the client, Business Support Solutions can make that difference.
A Shetland client wanted to process her own payroll, rather than paying their accountant to do so. Business Support Solutions met with the client, established which version of Sage Payroll would be suitable, supplied the software, installed, configures and trained someone at the company to operate it. Whilst on-site training the system user, the client mentioned that they were paying a large annual fee for a company to maintain their web-site, and it seemed a lot of money to pay for a web presence and no sales. Over the next few months Business Support Solutions worked with the client in developing a web strategy. This involved looking at what they could sell over the web, what markets they could sell into, how to present their site, what their competitors we doing, what changes were coming to their market.
This input was much more than just "create a web site". The result however was a web site, created by BSS, which not only told the world what this company had for sale, it actually sold things. For the first time ever the company was selling products from its web site, to customers all over the UK. Within a very short time they received enquiries from all over the world, and sales to follow the enquiry.
Beyond making use of existing stock, expanding a customer base and generating additional income, the site is doing something else too, it is creating a sellable asset.
We are very loyal to our customers. We see our business relationship and commitment as something lasting years rather than one sale. Client confidentiality is very important to us, as is looking after our clients best interests. If we spot an opportunity which may be of use to our clients business sector, we let them know about it. These free services are part of our commitment to you.
