Remote Sage support

Safe, secure and reliable instant support for your Sage 50 accounts systems. No SageCover? No problem!

Call me, Kevin Learmonth, on 01595 880503 to outline the support you want, I will confirm if remote support is suitable for your Sage problem, then using TeamViewer, I can remotely connect to your computer and resolve your Sage query. With over 20 years Sage experience, and clients throughout the UK, you can be assured of professional, confidential and effective Sage support, instantly!

Sage support costs

£6.25 per 5 minutes, time begins from start of remote support session. Initial connection and account setup fee of £25 applies to new clients.

You can pay the initial setup fee here. Full cost will be billed and receipted at the end of the support session.

Sage support services are available during office hours, Monday to Friday, subject to existing workload.

If I am unable to resolve your query, there will be no charge for the support session.

My clients are based all over the UK and Ireland. They range from sole traders using Sage Instant accounts, to large international companies with multiple users on large networks.

What can you help me with?

The support we offer covers all aspects of Sage 50 accounts, Sage reporting and Sage system use. We help clients amend Sage reports, share reports with colleagues, extract data, setup filters to quickly identify sales, purchase or Sage stock data. Process VAT returns, reconcile bank accounts, allocate credits and payments on account. Process refunds and returns.

Remote support is not a substitute for in-person training, but many of our clients use our remote support services to help new staff become more familiar with key Sage concepts and processes.

How long does it take?

The initial TeamViewer session takes about 1-2 minutes to setup, after that the specific query tends to determine how much time is needed. Most support sessions last between 5 and 10 minutes. Some support queries can be resolved in just a couple of minutes. Detailed report amendments, and especially invoice / statement layouts can take a while, up to 1 hour is not unusual. Our off-site report and layout service may be more suitable for this kind of work.

Secure and reliable

TeamViewer establishes a secure and encrypted connection between your machine and my PC. The program generates a new password each session, so you are always in charge of authorising access to your desktop. You can see everything I do on your machine, and can interact at the same time.

We currently use TeamViewer v12. This can also be used to connect to earlier versions of TeamViewer.

In 20 years of Sage use I have never lost or damaged client data. For added peace of mind, I always recommend that clients take a valid backup before beginning any major work or corrections on Sage.

All system work is fully documented as notes on paper during your support session. These notes are retained in your client file for a period of 1 year after the support session. No passwords or other confidential information is retained.

More information about TeamViewer security www.teamviewer.com.

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