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Order returns

All physical goods purchased from Business Support Solutions have a 14 day no quibble money-back guarantee so you can shop with confidence.

If you do have to return goods within this time period, please contact us by email (you can use the form on this site or send an email to mail@ address, telephone 01595 880503, or fax on 0870 705 9004 to obtain a returns number.

We cannot accept returns without a returns authorisation number. Once we have issued a returns number, you can return the specified goods to the address below. Please include a covering letter explaining why you are returning the goods and quoting your order details.

Refunds will not be issued for goods received later than 14 days from the delivery, except by prior agreement with ourselves.

Please note - returns are only valid if complete proof of purchase and the original packaging and documents are returned with the product. We also suggest all goods are returned by recorded or special delivery, as we can not be responsible for any goods lost in transit.

Goods must be received in the condition in which they were sent out.

Software must also be returned to us unregistered.

To return goods please make sure the following items have been attached:

1) A cover sheet explaining the reason for returning the goods, and your order details

2) All original packaging, documents and manuals

3) The original receipt, please keep a photocopy for your records and the product itself

Goods older than 14 days will only be accepted by prior consent of Business Support Solutions (UK) Ltd, if they are found to have a defect resulting from a fault, under the terms of the guarantee supplied with the product purchased. All other returns are at our discretion.

Please return goods to:
Business Support Solutions (UK) Ltd, Uradale, East Voe, Scalloway, Shetland, ZE1 0US.